Hello everyone,
I'm directing tournaments that are recognized by the french federation (FFB) that you can join for 3BB$
Today, i launched it as usual, but it was impossible to play, (deconnections, slow plays, bugs)
I cancelled it at the second round. (out of 9)
My question now : the players will they be reimboursed automatically ? Is there a procedure to follow ?
Thanks a lot
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Cancelling tournament and bb$
#2
Posted 2020-December-15, 10:50
If a Tournament is cancelled BBO normally refunds the registration fee. We had the same issues today and I checked my BBO account and could see that my fee had been refunded.
#4
Posted 2020-December-15, 18:58
Yes, any cancellation of a tourney triggers the refunding of any fees related to that tourney.
#5
Posted 2020-December-19, 10:12
Gerardo, on 2020-December-15, 18:58, said:
Yes, any cancellation of a tourney triggers the refunding of any fees related to that tourney.
How long does it take to be refunded? A minute? An hour?
I have been encouraging my players to always keep at least TWO game fees in their BBO accounts in case something happens causing a game to crash or get cancelled and you want enough to re-register for a new game immediately (because I figured it would be several minutes, if not several hours, for your entry fee to be refunded to your account).
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