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Cancelling tournament and bb$

#1 User is offline   Elcolorado 

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Posted 2020-December-15, 07:39

Hello everyone,

I'm directing tournaments that are recognized by the french federation (FFB) that you can join for 3BB$

Today, i launched it as usual, but it was impossible to play, (deconnections, slow plays, bugs)

I cancelled it at the second round. (out of 9)

My question now : the players will they be reimboursed automatically ? Is there a procedure to follow ?

Thanks a lot
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#2 User is offline   lpatb2 

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Posted 2020-December-15, 10:50

If a Tournament is cancelled BBO normally refunds the registration fee. We had the same issues today and I checked my BBO account and could see that my fee had been refunded.
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#3 User is offline   jdempsey52 

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Posted 2020-December-15, 11:36

Same herein Ireland
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#4 User is offline   Gerardo 

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Posted 2020-December-15, 18:58

Yes, any cancellation of a tourney triggers the refunding of any fees related to that tourney.

#5 User is offline   BudH 

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Posted 2020-December-19, 10:12

View PostGerardo, on 2020-December-15, 18:58, said:

Yes, any cancellation of a tourney triggers the refunding of any fees related to that tourney.

How long does it take to be refunded? A minute? An hour?

I have been encouraging my players to always keep at least TWO game fees in their BBO accounts in case something happens causing a game to crash or get cancelled and you want enough to re-register for a new game immediately (because I figured it would be several minutes, if not several hours, for your entry fee to be refunded to your account).
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#6 User is offline   Gerardo 

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Posted 2020-December-19, 17:46

Seconds after cancellation, at most.

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