glen, on Jun 8 2009, 11:21 PM, said:
fred, on Jun 8 2009, 06:15 PM, said:
but this is not what it is about (if it was embarassing a TD we would have names and/or numbers etc.). Also I was not looking for this particular incident to be handled. This is about publicly discussing, sometimes calmly, sometimes not, ACBL BBO policies, as illustrated by an example.
Yes, it was nice of you not to mention the name of the TD, but I doubt that any of our ACBL TD's who read such threads appreciate being called imcompetent, power-hungry, etc. If the TD who made the ruling in question read some of the comments here, I strongly suspect he/she would feel embarassed despite no names being mentioned.
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We don't bury anything. Jacki, who you yourself correctly stated is wonderful, also happens to take a great deal of pride in her work. She cares deeply about customer satisfaction and the performance of our ACBL TDs. She is the one who responds to the acbl@bridgebase.com e-mail address and she does not take this responsibility lightly. If she doesn't know how to handle a given situation she will consult with me, Uday, Memphis, or whoever else seems appropriate. If she thinks that one of her TDs made a mistake, she will take steps to ensure that it does not happen again.
Of course we value and appreciate customer feedback, but we prefer that it remains private. When our perceived dirty laundry gets aired in public, it is not only embarassing, it also gives people the false impression that we consistently screw up. That can only be bad for business and what is bad for BBO business is bad for all BBO members (even those who have never played in a single ACBL tournament on our site, some of whom never miss the opportunity to make comments in Forums about how bad our ACBL TDs are).
Anyways, even if you think we are making a mistake by asking you to keep such discussions private, that is what we are asking you (repeatedly) to do. Is it that big a deal for you to respect our wishes in this area?
Fred Gitelman
Bridge Base Inc.
www.bridgebase.co,

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ing) tr. v. - Any bid made by bridge player with which partner disagrees.