[Cods3003]

Hi

I have just started running tournaments and in the last couple some of the players screens froze and they could not bid or play cards.
What is the best way to get them going again.

All and any help appreciated.

Jennie

[barmar]

It's probably a problem with their Internet connection, there's not much you can do about it. You could try booting them from the tournament and reseating them.

[Cods3003]

barmar, on 2020-March-25, 09:14, said:

It's probably a problem with their Internet connection, there's not much you can do about it. You could try booting them from the tournament and reseating them.

I haven't been able to find how to boot them. Can you assist please.

[j_with_a_B]

Cods3003, on 2020-March-25, 04:53, said:

Hi

I have just started running tournaments and in the last couple some of the players screens froze and they could not bid or play cards.
What is the best way to get them going again.

All and any help appreciated.

Jennie

If they are frozen or otherwise cannot play, just ask them exit BBO and come right back. They will be re-seated at the same place.
That usually helps them get a better connection. If they cannot do that, nor can they reply or acknowledge that request, then they may be truly frozen and would need to be replaced.

[Eliotk]

Cods3003, on 2020-March-31, 20:19, said:

I haven't been able to find how to boot them. Can you assist please.

Just have them refresh their browser and login again.

They should go right back to their seat.